The hospitality industry is becoming more and more competitive with each passing day. Therefore, it has become even more important to become a good hotelier. In this article, we present a few tips to become a great hotelier.
Also, look out for our 10 amazing hotel management tips for hotel managers following these 5 useful tips.
Being a hotelier is not an easy job. It is quite difficult for one man to be in control of so many things at once.
It is quite difficult for one man to be in control of so many things at once.
A hotelier does have a great support team but at the end of the day, it is his/her responsibility to run a smooth business and satisfy clients. It is thus crucial for good hoteliers to keep coming up with their ‘A’ game whenever they walk into their workplace.
A great hotelier must ooze out confidence and charisma. Let’s explore this further to see what makes a great hotelier and how you can follow the footsteps of the legendary hoteliers in the world.
These tips will also help you get rid of First Day Jitters at a New Hotel Job.
Before we start with the tips, it is important to discuss what exactly is expected from a hotelier.
Following is a 2-minute video to explain what it takes to become a good hotelier.
This is the video interview of Francesco Giles back in 2007 who was the then General Manager of Renaissance Dubai and had won the hotel GM of the year award.
He speaks about Marriott’s guidelines about becoming a great manager and hotelier. Whatever he mentions in the video even holds true today.
Now heading back to the tips to become a great hotelier. This is not an exhaustive list but sure is a good starting point.
5 Tips to Become a Great Hotelier
A good hotelier must possess multiple qualities.
Yes, it’s a competitive world out there.
Many people believe that being a hotelier is not only a job but a mentality.
Many say that it’s not a profession but a philosophy.
Following are a few tips that can help you become a successful and good hotelier:
1. Become a People Person
Just smiling and holding a small talk with people is not what a people person means. You have to adapt to loving being among people. The main aim of the hospitality industry is not only to provide comfort to clients but make them feel pleasant.
Don’t only wish your clients to have a nice day, instead, make their day nicer. This will make you a great hotelier.
There are a lot of skills that can be utilised to become a people person. A few key ones related to the hospitality industry are:
- Interpersonal Skills
- Social intelligence
- Good communication
- Relationship Management
This can be said to be one of the essential hospitality skills to become a great hotelier.
The hospitality industry is for the people, by the people and of the people. It is thus crucial to be a people-friendly person to become an ace hotelier.
2. A Jack of All Trades – Strange but True
Yes, this is interesting but true for good hoteliers. They seem to be everywhere and seem to be knowing a bit of everything.
As mentioned earlier, no matter what support staff you have, a great hotelier is still responsible for effective overall operations. Therefore, it is in a hotelier’s job description to manage all kinds of tasks.
Image Courtesy- Is it better to be Jack of All trades- Mixed Digital
Clients are not going to be satisfied each time and it is inevitable to receive criticism and complaints. In such a case, it is a hotelier’s job to resolve the issue. No matter what it is related to.
For this very purpose as a good hotelier, you need to be aware of a lot of things and always be on top of the game.
3. Follower of Open Door Policy
A good hotelier should be able to hold open and clear conversations with their staff.
If your attitude proves that you are approachable, then your staff will be able to confide in you.
This same approachable attitude needs to be applied to clients.
It is also important to have an open-door policy for new ideas in order to become a great hotelier.
The world is on the internet. Try learning a new thing about the internet every day.
Be open to new ideas and innovation in the industry.
4. Be Decisive
A hotelier that is unable to take important decisions when needed will not be successful in the long run.
A good hotelier must be able to make quick decisions. Most of these quick decisions also need to be the right decisions. This quality will help you resolve guest issues as soon as possible.
As a successful hotelier you are responsible for a lot of things that include:
- Contributing to a reasonable return on investment for the owners
- Keeping guests satisfied
- Keeping employees happy
- Enhancing teamwork
- Managing and maintaining inventory
- Attending to complaints and sorting them out
- Roaster managing and job delegation
- Setting and executing strategies
- Ensuring quality and Maintenance of rooms, outlets, common areas, kitchen and staff areas
- Keeping the team motivated
and so on.
If you have the most important hospitality traits and a desire to become a great hotelier then it is easy to find reasons why hospitality jobs are great. Also, you would need to stay ahead of the race by keeping up with the top trends of hospitality industry.
Thus, it is particularly important to be decisive as there are a plethora of decisions to take every day for hospitality professionals.
5. Be Observant at all times
A good hotelier needs to be observant to evaluate the surroundings. They should be able to notice as minute things as a crooked picture on the wall.
Another thing to observe is the body language of your staff and guests alike. This helps you identify the type of guest you are about to cater to and their needs accordingly.
Better observance can lead to early identification of weak spots and you can improve them in good time.
Nowadays, people have many options when they have to choose a hotel. A good hotelier will be quick to improve their service and satisfy the guest before they can move to another hotel.
The competition is intense but a single person’s effort can go a long way into making a successful hospitality business.
A hotelier has multiple responsibilities and a great hotelier will make every effort to perform each one with enthusiasm.
Now time for some more tips for managers in the hotel industry. And, also for the aspiring ones.
Top 10 Hospitality management Tips for Hotel Managers
Hotel management is sort of a combination of art and science.
To do it properly and efficiently, it requires years of experience, as well as excellent organisational and management skills. Additionally, good hotel managers are also good leaders; they must find ways to manage their employees as well as all the customer complaints and reviews.
Here we present 10 hotel management tips for managers in the hospitality industry.
From an understanding of the customer to be able to think quickly on your feet, a hotel manager has a lot of make or break moments almost every day.
A Hotel manager needs to address issues with a smile on. Treating team members as an internal customer is something that has been embraced by the hospitality industry managers with a big heart.
Service holds the key to success in the hospitality industry.
If you are a manager or are aspiring to be one, check the listing below for useful tips.
Your Team is Everything
Think of a Hotel experience.
A guest’s overall experience is determined by various things and various people.
Starting from Valet and Bellhops to Front office and housekeeping. From Food & Beverage staff to Chefs and Spa and Pool instructors.
The experience actually starts from reservation itself. Thus having a well-coordinated and integrated team is a must for success in the hospitality industry.
As a hotel manager, the team that you build will largely determine your level of success or failure.
Forming a good team that you can depend on and one that has all the right skills and experience is of the utmost importance.
Good Team can help hotel managers in ensuring a coherent workplace. Good team building ensured a decreased attrition rate and helps hotel organisations retain the best hospitality talent. Plus there are other benefits accompanied like the ones mentioned below:
- Conflict Management
- Better Communication
- The collaborative culture of Growth & inclusiveness
- Happier people and healthier workplace environment
and many more similar benefits.
Here are a few points mentioned in the article by Berkeley about kept pointers for managers to build a team for success.
2. Strive to improve- Always
This again is a key hotel management tip. It is rather an important life and career management tip which is not limited to the hospitality industry.
Even if you have been in the hospitality industry for years, there is always something new to learn.
Check out the fresh trends in the industry.
New technology, training methods, efficiency-enhancing skills and the list continues.
There is a lot to learn. You might complain about time and money involved in skill enhancement but it’s an effort well worth given the long time returns that it has to offer.
You should always be on the lookout for opportunities that can enable you to advance your skills and knowledge. Check out the complete listing at our comprehensive course search tool.
One of our articles lists some of the Top Hotel Management books that might help you improve at your own pace.
If you need the motivation to learn then remember this famous quote from Martin Luther King Jr.
Image Courtesy- Quotefancy
3. The customer is the King
Yes, you have heard that before. But, it is important to reiterate this point. This is one of the most popular and probably the most important from all the hotel management tips for the hospitality managers.
At times dealing with customers become a routine and it is then when you start losing the advantage or the passion in dealing with customers.
The hospitality industry is all about customers.
The way that you treat your customers’ matters; even the way that you speak about them behind closed doors can impact the way you do your job.
Therefore, always try to be friendly and approachable to improve customer experience.
It’s not about satisfying customer needs but the competition of today pushes hotel managers to strive to delight their customers.
Check out the video below that might help your team in a better way to improve customer experience.
Here are 9 customer service tips for the hospitality organisations that can help you win customers for a lifetime. Use them to build a rapport with customers and clients.
4. Always be Prepared for Emergencies
As a hotel manager, it is your job to always be prepared for impending emergencies.
Not only does this make you a great manager, but it also makes you a great boss. Leading from the front helps you command the respect of the team.
Anticipating issues and emergencies give you a clear edge in handling stressful situations and getting away with a none or minimal loss of business.
Having a ready Emergency Response plan is a step towards that preparedness.
Proactive Hotel Managers ensure that they are always ready for anything that comes their way. Preparedness holds the key to a perfect response to any threat.
5. Pick a Mentor
The Hospitality industry is a well-knit community. People are willing to help.
All you need to do is to reach out to the right people.
It is always advisable to have a mentor who can guide you and one that can share his or her experiences in the industry so that you can grow professionally and personally.
A mentor helps you enhance your career.
This is even more important if you have recently climbed up the ladders to become a hospitality manager.
Image Courtesy- Capterra Blog
The advantages of having a mentor are limitless.
You get introduced to several ideas and motivation to build an amazing career in the hospitality industry.
Choose a really good mentor who can help you even without being connected continuously.
6. Be an Innovator
This is one of the most important hotel management tips for managers in the hospitality industry.
It pays to be innovative at all times because when you are, your staff members and employees can emulate you, which results in a great working environment.
A lot of innovation within the hospitality industry has been initiated in some way by the managers and team members.
It is not necessary to be a radical innovator.
Being an incremental innovator is more useful as a manager.
Little innovation in processes and dealing with the team can make a big difference in your success and career trajectory.
7. Reward Good Behaviour
It is crucial to be a people person to be a good hotelier. Good behaviour must be appreciated and rewarded everywhere. This is not limited to the hotel industry.
Compassionate leadership is required for holistic success everywhere.
When your employees perform well, ensure that you praise them publicly and do it honestly. This will help to keep your employees motivated and it will create a positive work environment.
Check out these tips for Compassionate leadership in an article from entrepreneur.com.
8. Offer Training Opportunities
This again is one of the useful hotel management tips for managers in the hospitality industry.
You are only as good as your team. So, you need to train your team if you want yourself and your organisation to succeed.
Be sure to offer various training opportunities so that your employees can also advance in their careers. Create effective training materials so that you can set a solid foundation for success.
A lot of Top hotel chains now have in-house training opportunities to ensure that leaders and managers of the hotel industry have easy access to the courses for themselves and their team.
9. Give the Best Types of equipment to your team
Your employees will only be as effective as the quality of the equipment and the resources that you provide them.
Be sure that you don’t settle for anything less than the best.
This is crucial in the hospitality industry as almost every department of the hospitality industry are dependent on several types of equipment.
Better the equipment and the training to use them, better is the overall effectiveness.
10. Understand and Know your Competition
Cooperating instead of competing is crucial for success and better organisational growth.
Having a good knowledge of the industry helps but understanding the competition is even more important.
Visit your competitors to get a sense of how they run their operations.
Consider networking and making mutually beneficial business deals to foster growth.
Devise ways to win over competitors Hospitality organisation directly affecting your business.
Here you go some of the important tips to become a great hotelier.
Hotel Industry is both art and science. You need to be good at your art of dealing with people and must be passionate about whatever you do to become a great hotelier.
The hospitality industry is one of the most diverse industries and the hotel industry is integral as well as an indispensable part of it. As one of the most important hospitality industry sectors, the hotel industry has ensured the travellers keep getting memorable experiences.
The Hotel industry is a mammoth of the industry and thanks to some of the great people in the industry, it is thriving and growing at a rapid pace.
Hotel managers and hospitality managers must be continuously on the lookout to improve while keeping a close watch on how their customers, team members and competitors are reacting.
Compassionate leadership today holds the key towards having your team stick to your side and regular innovation would help you win the decisive battle.
Use these tips to ensure that you maintain your success with peace.
Kudos to all the great hoteliers around!