This post is all about motivation. We bring you a few of the most inspirational hospitality quotes. It is all about getting back to what hospitality is all about.
Since the hotel industry has been operational for centuries, various hotelier quotes exist that can help to explain how the industry has changed over the many years.
The quotes on hospitality are mainly centred on customer service and efficient service delivery, which is what hospitality, is all about.
The quotes are compiled to ensure that you feel proud of what you are doing and these hospitality quotes guide you towards moving in the right direction.
Most Inspirational Hospitality Quotes
Hospitality quotes are also important because they inspire a certain kind of behaviour from players in the industry and they institute standards that drive and shape the hospitality industry as a whole.
Here is our compilation of a few of the most inspirational hospitality quotes:
“Courteous treatment will make a customer a walking advertisement”.
James Cash Penney
How true is this quote? Isn’t it? Everyone from the hospitality industry will agree with this one.
Customer Service in the hospitality industry is the name of the game.
Stick with this basic and there is nothing stopping you in the hospitality industry.
“Hospitality exists when you believe the other person is on your side”
“Hospitality is present when something happens for you. It is absent when something happens to you. Those two simple prepositions – for and to – express it all.”
Danny Meyer
It’s all about the experience. Something has to happen. Either good or bad.
Hospitality is about taking care. The concept is embedded in the Historical Background of the Hospitality industry.
“There is only one boss. The Guest.
And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else”.
If you are from the hotel industry, you are more than aware of this fact.
One complaint can lead to a shutdown of the whole business at times. You might have heard that a Boss is always right.
In the hospitality industry, Guest is the boss.
“Hospitality is simply an opportunity to show love and care”
Don’t you agree?
“Washrooms will always tell if your hotel cares about its guests”.
The quote might not strike the right chord at the outset but think of Washroom as a metaphor for little details that delight the customers.
The hotel industry is all about details. It is all about the understanding of customers.
“To keep a customer demands as much skill as to win one.”
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. “
Jeff Bezos (Founder Amazon)
Amazon calls itself the most customer-centric company on the earth. Their growth over the years explains how important customer service is to the companies.
When service is the product which is true to the hospitality industry, this quote becomes even more important.
“Customers may forget what you said but they will never forget how you made them feel”.
The hospitality industry is all about the experience that is retained by the visitors. Intangibles matter more than tangibles in this industry.
This inspirational hospitality quote explains the essence of this industry.
A similar thing has been said by Sir Richard Branson.
“The key is to set realistic customer expectations and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.”
Sir Richard Branson
Hospitality has a long tradition to delight guests and even reflects from Ancient Hospitality Customs. These inspirational hospitality quotes focus on this very essence of hospitality.
It’s all about happiness as has been said in an inspirational quote by Derek Sivers.
“The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you.”
There is one more thing which makes the hospitality industry an exceptional industry. This industry is not run by money, people or organisations. This industry is run by the trust.
“Trust: The reputation of a thousand years may be undermined by the conduct of one hour. “
Japanese Proverb
How true is the fact; isn’t it?
Here you go, a quick list of inspirational hospitality quotes. Keep looking for more about the hospitality and travel industry at this junction.
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