12 Most Inspirational Hospitality Quotes

This post is all about motivation. We bring you a few of the most inspirational hospitality quotes. It is all about getting back to what hospitality is all about.

Since the hotel industry has been operational for centuries, various hotelier quotes exist that can help to explain how the industry has changed over the many years.

The quotes on hospitality are mainly centred on customer service and efficient service delivery, which is what hospitality, is all about.

The quotes are compiled to ensure that you feel proud of what you are doing and these hospitality quotes guide you towards moving in the right direction.

Most Inspirational Hospitality Quotes

Most inspirational Hospitality quotes

Hospitality quotes are also important because they inspire a certain kind of behaviour from players in the industry and they institute standards that drive and shape the hospitality industry as a whole.

Here is our compilation of a few of the most inspirational hospitality quotes:

“Courteous treatment will make a customer a walking advertisement”.

James Cash Penney

How true is this quote? Isn’t it? Everyone from the hospitality industry will agree with this one.

Customer Service in the hospitality industry is the name of the game.

Stick with this basic and nothing is stopping you in the hospitality industry.

“Hospitality exists when you believe the other person is on your side”

“Hospitality is present when something happens for you. It is absent when something happens to you. Those two simple prepositions – for and to – express it all.”

Danny Meyer

It’s all about the experience. Something has to happen. Either good or bad.

Hospitality is about taking care. The concept is embedded in the Historical Background of the Hospitality industry.

“There is only one boss. The Guest.

And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else”.

If you are from the hotel industry, you are more than aware of this fact.

One complaint can lead to a shutdown of the whole business at times. You might have heard that a Boss is always right.

In the hospitality industry, the Guest is the boss.

“Hospitality is simply an opportunity to show love and care”

                                                                  Image courtesy- Pinterest 


Don’t you agree?

“Washrooms will always tell if your hotel cares about its guests”.

The quote might not strike the right chord at the outset but think of Washroom as a metaphor for little details that delight the customers.

The hotel industry is all about details. It is all about the understanding of customers.

“To keep a customer demands as much skill as to win one.”

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. “

Jeff Bezos (Founder Amazon)

Amazon calls itself the most customer-centric company on the earth. Their growth over the years explains how important customer service is to the companies.

When service is the product that is true to the hospitality industry, this quote becomes even more important.

“Customers may forget what you said but they will never forget how you made them feel”.

                                                                Image Courtesy- Pinterest


The hospitality industry is all about the experience that is retained by the visitors. Intangibles matter more than tangibles in this industry.

This inspirational hospitality quote explains the essence of this industry.

A similar thing has been said by Sir Richard Branson.

“The key is to set realistic customer expectations and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.”

Sir Richard Branson

Hospitality has a long tradition of delighting guests and even reflects from Ancient Hospitality Customs. These inspirational hospitality quotes focus on this very essence of hospitality.

It’s all about happiness as has been said in an inspirational quote by Derek Sivers.

“The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you.”

There is one more thing that makes the hospitality industry an exceptional industry. This industry is not run by money, people or organisations. This industry is run by the trust.

“Trust: The reputation of a thousand years may be undermined by the conduct of one hour. “

Japanese Proverb

How true is the fact; isn’t it?

If you are running a hotel or working in the hospitality industry. Want to inspire your employees by passing these quotes on to them? Using custom stickers is a great option.

You can customize these quotes into stickers and distribute them to your employees. Posting the stickers in a visible location can better encourage them to remember these quotes at all times. For example, on water bottles, offices, or notebooks, stickers are available in a wide range of applications. To learn more, click “CustomSticker.com” to view.


Here you go, a quick list of inspirational hospitality quotes. Keep looking for more about the hospitality and travel industry at this junction.

Search Hospitality information, career tips, interview tips and news through the search box on the homepage.


Frequently Asked Questions (FAQs):


  1. How have these hospitality quotes evolved over time, reflecting changes in the industry?


Over time, these hospitality quotes have changed to reflect how the industry itself has evolved. For instance, in the past, hospitality might have been more about providing a bed and a meal, but now it’s about creating memorable experiences.

Take this quote by Danny Meyer:

“Hospitality exists when you believe the other person is on your side.”

It shows how the focus has shifted towards making guests feel welcomed and valued.


  1. Can you provide examples or anecdotes illustrating how these quotes have been applied in real-world hospitality scenarios?


Absolutely! Here is an example. Imagine a guest arriving at a hotel feeling tired and stressed after a long journey. The staff welcomes them warmly, offers them a refreshing drink, and swiftly checks them in, making the process easy and pleasant.

This action aligns with the quote from Jeff Bezos:

“We see our customers as invited guests to a party, and we are the hosts.”

It highlights the importance of making every aspect of the customer experience better.


  1. Are there any contemporary trends or challenges in the hospitality industry that these quotes address or fail to address?


Nowadays, one of the big challenges in hospitality is meeting and exceeding customer expectations. For instance, guests now expect more personalised service and unique experiences.

This is where the quote from Sir Richard Branson comes in:

“The key is to set realistic customer expectations and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.”

It emphasises the importance of going above and beyond to delight customers, even in unexpected ways.

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