Pros & Cons of Working in the Hospitality Industry- Ultimate Guide

In this post, we have highlighted the Pros & Cons of working in the hospitality industry.

If you are thinking about starting a career in the hospitality industry, congratulations! There are many advantages of working in the hospitality industry, which covers restaurants, hotels, travel, airlines, cruises and related companies.

The perks of the job are more colourful than in most other careers, which is why many individuals opt for hospitality careers.

A job in the hotel industry allows a great deal of freedom and mobility, as well as the rare opportunity to meet, service, and interact with people from all walks and corners of life.

A lot believe hospitality jobs are great. A lot hate it. Few love the diversity while few hate the work routine. For some it’s fashionable and for some it is monotonous. In this post, we will try and provide answers to the following questions.

1. Why work in the hospitality industry?

2. Why hospitality jobs are great and what are the benefits of hospitality jobs?


Pros & cons of working in the hospitality industry


Although there are obvious advantages, there are also some disadvantages of working in the hotel industry that certainly should not discourage anyone from joining the sector. Our other post discovers some of the Best Paid Hospitality Industry Jobs to keep you engaged with job categories that are making working in this industry all the more worthwhile.

In this article, we will take multiple routes to understand all about working in the Hospitality Industry.

To help you understand, here are some pros & cons of working in the hospitality industry:

Let’s begin with the advantages of working in the hospitality industry.


Advantages of Working in the Hospitality Industry- The Pros



Image Courtesy- EduVisor 

  • A wealth of Opportunities


The hospitality industry is anything but dull.

The hospitality industry offers the perfect opportunity to meet interesting individuals from all over the world including world leaders, celebrities, politicians, as well as actors.

Hospitality professionals find multiple reasons to smile even amidst their busy schedule. Don’t believe me? Look at our other post with Funny Pictures of the Hospitality Industry.


  • Tips and bonuses on top of regular salary


People that work in hotels and hospitality enjoy some of the best tips and bonuses.

Some tips can go as high as twenty per cent or even higher when excellent service is provided.

A lot of you have to pay a hefty service charge when you stay at a luxury hotel, resort etc. or when you travel on a Cruise.

This gets distributed among the staff members for providing service to the tourists and business travellers.

There are a lot of other perquisites on top of tips and bonuses making the icing on the salary cake sweeter and thicker.


  • Stability and Growth


The hospitality sector has remained relatively stable despite the tough economic times.

Although the travel and hospitality sector took some hits, the industry survived and is once more vibrant and flourishing.

Over the next decade, the hospitality industry is set to become the largest global employer.

Various Sectors of the Hospitality Industry are set to engulf a lot of smaller industries.



  • Creative posts


Musicians and artists are not the only ones who enjoy fulfilling and creative careers.

The industry offers some interesting challenges that may require one to use their critical and creative thinking.

One of our other extremely popular articles lists some of the most Creative Jobs of the Hotel Industry.


8 Reasons why Hospitality Jobs are Great


8 Reasons why Hospitality Jobs are great


Agree or not, we must admit that Hospitality jobs are different.

Few rise through the ranks in a jiffy while a lot crave for promotions.

We might not give exact answers to the questions posed above but what we intend to do is to point to the positives of the hospitality industry.

So let’s leave the negative things for later and talk about why hospitality jobs are great.

While the word hospitality has always been a positive moniker for positivity and liveliness, you may not have previously thought much of it for a career.


  1. Positive personal experience!


Your business is all about working for the people! Whether you are on the floor as a concierge or working with spreadsheets upstairs you always have the chance to brighten the day of every person that walks through the establishment.

So you are an ambassador of positivity and make lives of other beautiful.

According to several pieces of research about the hospitality industry, after salary, satisfaction is the most important criterion for great jobs.

So, you are the smile ambassadors out there and if you have a decent salary, there can’t be a better industry than the hospitality industry.

So research your options and prospective employer and it can be one of the best experience at work.

If you are made for this industry, you would be able to find many reasons to choose a career in the hospitality industry.


  1. Break the mould on the everyday 9-5


Do you like variety? Do you like the fresh environment when every day is different from the previous day?

Hospitality industry and especially the hotel industry and restaurant industry has an unorthodox schedule. While you might miss the weekends but you would always have an option to customise your work schedule.

Opt for a morning shift if you are a morning bird and request a late shift if you are a night owl.

If you want to break the monotonous cycle of waking up every day at the same time to do the same work and hit the same traffic rush on the way home then hospitality is a perfect fit for your lifestyle!

The variety of schedules from each week can create the fun kind of hectic work that can get you out of that day-to-day funk you don’t even know you’re in.

There are some downsides to this flexibility as most of you in the industry already know.


  1. Hospitality jobs are Easy to start!


If you are a fresher or a college student then you know now the answer to this question; why work in the hospitality industry?

It has jobs from A-Z which means a college student to a scientist all is a part of this industry. You can start wherever you want.

The huge expanse of the industry allows you to enter the midway of the career as well. So if you are changing industries, hospitality is a safe bet.

You may ask, especially as a young adult, why work in the hospitality industry?

Well, quite honestly you probably meet the qualifications! Have a great attitude and love being around like-minded and fun-loving friends?! You’re perfect. The few training tips you will need are readily available all around the world.


  1. Fantastic Perks (Depends!)


You may think the benefits do not factor into this career and you are wrong!

The benefits for hospitality jobs reach across the wide spectrum from fantastic meals to 401k, or even exchanging words with celebrities to the dental plan. As you move up the ladder it only gets better.

While it’s not highly paid at the lower level there is no better industry than hospitality to scale up your career exponentially.


  1. Fun environment


Some employers speak the line when you’re here, you’re family. While we cannot attest to their words, we can say it’s at home here.

You stay in this line of work for the joy you get out of it. When people that are there for the same reason surround you, you begin to miss them when you leave for the day. The friends you made here will stick around for the rest of your lives.

The hospitality industry is vast but so well connected that you will meet your friends and colleagues multiple time in your career and you feel at home even when you join a new job.

Your best friend might be escorting you to the first-day training session. You compete, enjoy and argue but stay like a unit.


  1. Varied work becomes more varied with desire


You may start as a concierge. You see how much fun the front desk can be too so you work a couple of shifts over there.

If that begins to run its course for you there are receptionist jobs and management for the rooms or even booking that you can move on to.

No need to find a new employer when you get in a rut. Just look around and find what suits you best!

So if you are one of those creative people who can’t get enough at work, this industry gives you enough options to fiddle around without changing career.

You are spoilt for options once you decide to choose a career in the hospitality industry. You will always have options to move within or outside the industry and this makes hospitality jobs great.

The below image by BHMS gives the career pathways hotel management professionals have.




  1. Job security


Hospitality jobs have truly stood the test of time. People will always need a place to stay. We provide a bed surrounded by an inviting atmosphere with food and refreshments and you can guarantee a long-standing business.

So, in a way when the world fights the recession, hospitality people are still being hired.

Need some pieces of evidence. You might be perturbed due to a few people who would say not so positive things about the hospitality industry.

Read this article which busts the myths about hotel and hospitality industry and gives the correct facts.

Add another pinch of motivation by going through the list of astonishing facts about the hospitality industry.



  1. Work anywhere


According to a report from STR Global in 2012, there are over 187,000 hotels in the world with 17.5 million rooms to be serviced! You can move to any city, town or small suburbia and find a job looking for your experience.

The world opens up with the scope of the hospitality industry.

This is not all. the world is turning towards the hospitality industry. The Future of hospitality industry is bright and it is said that 1 in 10 people would be employed by the hospitality industry in a couple of decades.



Disadvantages of Working in the Hospitality Industry – The Cons


Let’s now turn the tide and look at the disadvantages of working in the hotel industry or the hospitality industry:



Image by Slideplayer

  • Long hours


Although extremely rewarding, the hotel industry is characterised by early starts and late finishes.

Most hospitality businesses operate around the clock and you may be expected to work varying shifts and extended hours.



Image by Sydney Bar School

  • It can be tough


Getting into the industry can be easy; some businesses do not even require staff members to have a background in hospitality.

However, it can also be just as difficult to break through to the top.

It requires dedication and years of service to get to the best paying positions.


  • High standards and tight deadlines


The hospitality sector is all about doing everything possible to make sure that the customer is satisfied.

The clients can be demanding and so can the management.

If you do not know how to deal with pressure well, the expectations and the extremely high standards that are expected may overwhelm you.



  • Cultural issues


At times a multicultural team can lead to management issues and tussles within the team.

This can be difficult to handle at times.


  • Hierarchy and politics


This is another issue as the hospitality industry is still hierarchial. This can even lead to politics. In the era of startups and technological innovations, it’s time hierarchical shackles are broken even in the hospitality industry.


  • Tight Salaries and slow increments


We hear a lot of complains that hospitality professionals especially those in the hotel industry and food service industry are not paid uniformly. Also, the average salary is lower than the average of other top industries.

This can’t be completely verified but this seems to be a fact especially in the developing nations. This must change as it can be a serious disadvantage of working in the hospitality industry in the coming years.


Let’s not dwell on the disadvantages of working in the hospitality industry further.

Let’s leave the complaining bit and discuss why working in the hospitality industry can be a great thing for your career.


Reasons to Work in the Hospitality Industry- Some More motivation


The hospitality sector hires thousands of people each year. A job in the hospitality sector can be exciting and rewarding particularly if you have a passion for it.

If you are one of those who has a question in their mind of why to work in the hospitality industry, we try and provide some simple arguments.

Some of the best Hospitality Management Schools and Top Culinary Schools are busy creating the leaders and top chefs of the industry. The industry should excite you as well, here are the key reasons.

So many individuals want to work in the industry because of the job security and the wealth of opportunities that are present.

Although a career in this field can be challenging, it can also be extremely fulfilling. Here are 7 top reasons to work in the hotel industry or in any of the other sectors of the hospitality industry.

We conclude this post with a refresher of the 7 positive points the details of which have already been presented in the post.


7 Reasons to work in the hospitality industry


  1. You get a chance to make people happy
  2. Opportunities for Travel
  3. Diverse Jobs
  4.  It is continually developing
  5.  It is not 9-5
  6.  Numerous perks
  7.  It is Vibrant, evolving and teamwork


As per the report of STR global, there are close to 20 Million rooms in the world.

Numerous food outlets, travel and tourism firms, Cruise, aviation and lots more. The options are limitless when we speak about career options in the hospitality industry.

But the real perk is that the industry is dominated by large chains giving the employees a chance to relocate and work at various locations.

If you are a deserving candidate, you will never fall short of options to travel the world and work at various locations within your organisation or by changing your organisation.

Yes, Hospitality and Travel industry has been one of the fastest growing and stable industries over centuries.

According to the World Travel and Tourism Council:

  • The Hospitality and Travel Industry employs more people than automotive, mining, financial services and manufacturing combined.
  • 1 out of 10 jobs currently are provided through travel and tourism.
  • 1 out of 5 new jobs is being created by the hospitality and tourism industry.
  • Travel and tourism Industry contributes 10.6% of the Global Gross Domestic Product
  • The growth rate of the hospitality and tourism industry is over 150% of the global average


Do you need any other proof in support of our assertion that the Hospitality and Travel sector is one of the safest industries to work in?

So, if you are still pondering over the question that why work in the hospitality industry then check the WTTC website above and check the below image by Skift. It shows how the service exports in most countries are dominated by hospitality and travel. As a matter of fact, Travel and Tourism contributes to over 50% of service export for the United Arab Emirates, Thailand, Malaysia, Spain and various other countries.



Now if that is not enough, we have another infographic to show how it is absolutely a safe bet to work in the hospitality industry. Wherever you are, you would probably not find an industry that has been more stable than travel and tourism over the past few decades.

The below info graph by pace dimensions displays how the people are expected to travel more over the years. The graph displays a regular upward trend starting from 1950.

Now if these data don’t convince you to work in the hospitality industry, what will?




We see a lot of hospitality professionals switching roles to save them from monotonous work.

Moving from Hotels to Cruises; from Tourism to Entertainment; From Aviation to Events and a lot more. The options are limitless. So, there is little chance to get stuck in the hospitality industry.

In the hospitality industry sectors like Hotels, Restaurants, Entertainment and Facility Management it is pretty common to have flexible working hours.

According to Les Roche, flexibility is key to a successful hospitality career. Plus, creativity and attention to details can make you a star in a quick time.




Thus if you are someone who loves creativity and flexibility then now you know why you must work in the hospitality industry.




Here you go. Few of the pros & cons of working in the Hospitality Industry.

A lot compare hospitality jobs with the army; you hate it but still like to be here. Whatever may be the reason, hospitality jobs are in high demand and the demand is increasing day by day.

The hospitality industry has a history that spans millions of years. Even in ancient times, there were inns and private residences available to the public. The industry has grown by leaps and bounds since then and it shows no signs of slowing down.

There are numerous departments in hospitality and each is important. Apart from customer service, there are also economics, sales and marketing, engineering and other broad positions.

The hotel industry is ideal for those that desire a flexible schedule.

If you do not like routine and the monotony of everyday life, then a career in the hotel industry would be suitable.

If you are just starting out in your career, the diversity of jobs available in hospitality can allow you to experiment until you find a career that suits you best.

This characteristic is unheard of in many other professions.

Hotel management is indeed a great career option and we have listed a few of the reasons that make hospitality jobs awesome.