With so many accommodations now available to travelers, the hotel industry is under more pressure than ever. Not only do travelers have their choice of many different traditional hotels, but new accommodation-sharing options mean people can find specific lodging solutions virtually anywhere they go.

As such, hotels must strive to make travelers’ experiences as comfortable, friendly and feature-rich as possible. In particular, business travelers comprise a disproportionate share of hotel guests, making them a critical component of any hotel’s long-term viability.

If you are catering to the needs of business travelers effectively? Here are 5 things in a nutshell they want from your hotel:

  1. Fast Wi-Fi: Business travelers need reliable and high-speed Wi-Fi to stay connected and productive during their stay. Ensure seamless internet access throughout your hotel premises to meet their demands.

  2. Work-Friendly Spaces: Create designated work-friendly areas within your hotel, such as co-working spaces or quiet corners with ergonomic furniture and charging stations, where business travelers can focus and get work done.

  3. Healthy Food Options: Business travelers often prioritize health and wellness. Offer a variety of nutritious and customizable food options, including fresh fruits, salads, and protein-rich meals, to accommodate their dietary preferences and busy schedules.

  4. Convenient Location: Proximity to business districts, conference centers, and transportation hubs is crucial for business travelers. Choose a strategic location for your hotel that offers easy access to key destinations, saving time and hassle for your guests.

  5. Efficient Business Services: Provide essential business services such as printing, scanning, and meeting room facilities to support the professional needs of your guests. Offering concierge assistance for travel arrangements and local recommendations can also enhance their overall experience.

By understanding and fulfilling the needs of business travelers, you can create a welcoming and productive environment that sets your hotel apart

To discuss this in detail one must understand what exactly business travelers want when choosing a particular hotel. What trends of hospitality would hold key to their competitive advantages? Let’s examine five things in detail that are very important to this demographic.

Things Business Travelers Want From Your Hotel


Fast and Reliable Wireless Internet

Business travelers, of course, do a lot of work while on the road. Some even purchase dedicated cellular or satellite internet access to use their laptops and tablets from anywhere. However, business travelers expect fast and reliable Wi-Fi connections from the hotels where they stay.

This amenity should be available throughout the entirety of the hotel – both inside and out. It should also be complimentary, as hotels that charge extra for wireless internet are often perceived as “cheap”. Guests shouldn’t have to do anything besides check-in and log on to access the same quality of internet they’d enjoy while at home.


Comfortable Beds

Hotel rooms exist more than anything for the purposes of sleep. While plenty of other considerations exist, the quality of each hotel room’s mattress can have a huge impact on repeat business traveler behavior. 

Many business travelers spend days on the road, driving or flying for hours at a time. Beds that offer poor lumbar support or that are too soft/firm can be a huge turn-off for business travelers. As such, hotels absolutely must invest in beds that provide both supporting and cooling functionality.


Business Center Amenities

A reliable internet connection is a huge benefit for business travelers, but not everybody carries a load of electronic devices with them. Additionally, there are a variety of business needs that guests cannot feasibly conduct on their own; nobody wants to travel with a printer or copier in tow!

Hotels seeking to attract a more steady stream of business travelers should focus on creating or improving their business centers. These modest rooms and spaces may feature a couple of desks, computers, printers and other necessities for doing business on the road. By saving these guests trips to the UPS Store or Kinko’s, they’ll be more likely to choose your facilities in the future.


Flexible Check-in/Check-out Times

Many business travelers need to move between cities, airports and car rental locations at seemingly random hours. Those who’ve been on the road or in transit for long periods of time don’t want to wait hours more just to check in: this is why flexible check-in schedules for business travelers is such a huge desire.

Likewise, check-out times for business travelers can also be challenging. Due to airport schedules, business people staying at your hotel may have to check-out just one or two hours after being billed for an additional night. Hotels that offer flexible and prorated options to business travelers in these situations will quickly earn their respect and dramatically increase their business clientele. 


Expedient Services

There are multiple customer touch points and services have the most touch points to delight customers. Those in your city for business are often on tight schedules. From grabbing a quick meal to using dry cleaning services, they don’t have a ton of time to wait around on slow hotel services. As such, focusing on improving the speed and quality of your existing services can have a meaningful impact on how many guests return in the future.

Given the sheer level of competition in the hospitality sector today, accommodating the needs of business travelers is crucial for most hotels. These five improvements are among the most-desired reforms you can make to your hotel if earning their respect and repeat business is a prime goal. 

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