Robots in the Hospitality Industry- This Is How They Will Rock

Robots in the Hospitality industry are changing how the hospitality industry perceived service.In this post, we have discussed how Robots are making inroads even within the hospitality industry.

Robots – they are everywhere nowadays. From manufacturing to medicine and more industries in-between, robots are making huge headlines across the board. And robots in the hospitality industry are now a thing.

Which begs the question: are robots the future of hospitality?

Most hoteliers and hospitality pundits seem to think so. But, can Robots mimic the personalised services that hospitality industry has on offer?

There are numerous such questions that might make us all sceptical about these machines driven by artificial intelligence.

Here are fascinating ways robots and artificial intelligence in the hospitality industry will rock in the next decade or so.


Robots in the Hospitality Industry- This Is How They Will Rock


“Robot” Check-Ins


Imagine entering a hotel or cruise line to find a chatty robot waiting to help you check in.

That is not a scene from a sci-fi film; it’s what hospitality companies are venturing into.

Take Aloft Hotels by Starwood, for example; they just introduced Boltr, robots that help out at the check-in desk in delivering things.




Image Courtesy- Tech Crunch


Robots Bellhops


Henn-na Hotels in Japan is one of the few hotels that are already primarily staffed by robots which include bellhop dinosaurs that assist guest in getting a room.

Robots serve as receptionists at this automated hotel.

When it comes to robots in hotels, Residence Inn Los Angeles LAX is also kicking it up a notch with a series of bellhop robots.


Room Service – the Robot way


Forget about the lady with a mellow voice calling out “room service!” – Robots are bound to take over room service in a big way.

The good thing is that these robots will offer absolute privacy that the usual staff wouldn’t.

They will be able to serve you the hot meals, mix your drinks, press your laundry, and tidy up the room while you’re right there.

And, you would not need to worry about tips.

Robots in the hospitality Industry might be one of the Key success factors for the industry in future.


Artificial Intelligence and Personalised Services


With robots and artificial intelligence in the hospitality industry, guests will be able to get exceptionally personalised service.

Unlike the system in place at the moments, AI and robots will be able to learn your habits, likes, dislikes, and other personal attributes.

This way, they can provide you with highly tailored services and make your stay unforgettable.

This topic demands a whole post on its own and is one of the most important topics as far as innovation in the hospitality industry is concerned.

But, we will leave that for a later post.


Enhanced Storage through Robots in the Hotel Industry 


With robots in the hotels, guests are bound to store their luggage without the fear of them being misplaced.

Robots don’t get exhausted.

Yotel in New York already has an industrial-size robot that helps guests store their bags when they check out but still need a place to keep their stuff.

It’s an excellent tool for enhancing customer experience.

YOBOT in YOTEL New York is one such example.




These are just, but a few ways robots and artificial intelligence in the hospitality industry are going to rock. The entire industry is excited to see what’s in store for them.

Robots in the hospitality industry are sure to be popular in the near future.

However, we are yet to see how far can we go with these machines as far as the customer service is concerned.

We will need to wait and watch.