Truth be said, good hotel and restaurant management tips aren’t so much a novelty as it’s often portrayed, albeit it requires utmost commitment, diligence, insight and understanding.
The contemporary restaurant management tips revolve around managing the staff, the daily operation of the institution, handling complaints and using the web to promote the business.
Here we present some useful tips for profitably managing restaurant businesses. We also have another useful article on successfully managing hospitality businesses. You can go through the same if you also have other businesses in hospitality apart from restaurants.
You must have a Clear Business Plan for your Restaurant
You must have a well-written business plan outlining long term and short term goals, methodology, budget, target market, branding, marketing plan etc.
If you don’t have a structured Business Plan yet, you might need one at the earliest.
As one of the tips on hospitality management, creating a blueprint for the current state of the business and perhaps how you are growing is essential.
Create an Implementation Plan- Clarity is crucial
The image by Posist is a good place to start to provide food for thought to all the restaurant managers. Some other effective hotel management tips and strategies follow the image below.
It is crucial to understand that to be successfully managing a restaurant business you must not only think about food quality.
Yes, that is crucial but it is also important to look for sourcing raw material, yield management, proper accounting and reporting, guest feedback and more.
Automation holds the key to success
Automation would hold the key to running a successful hospitality business in today’s challenging times and in an era of cut throat competition.
This is even more important in the post covid era.
Here are some of the possible areas in your restaurant business that can get a helping through automation.
- Point of Sale System (Almost all restaurants already use this)
- Table Management System
- Mobile Menu and Online Ordering (contactless ordering)
- Restaurant Reservation Software
- Inventory Management system
- Cash Flow management software
- Chatbots
And the list goes on and on.
It’s best to use software for some of the features like billing, real time processing and integration of orders, take away requests, billing etc.
The below image by Epos.Chefonline shows how various automation tools can help in the effective running of restaurants and other hospitality organisations. Have a look!
Implement Quality control for Food and Drinks
This is probably the most important restaurant management tip.
People visit restaurants for high-quality and visually appealing food. And, they complement is with exquisite drinks.
Quality control and food safety regulations are key to success for restaurants.
Contaminated or low-quality food can not only hamper the health of customers but can also tarnish the image of your restaurant business for once and all.
Use The web for Answers
If you are stuck somewhere just use the web.
Google your issues and you will have hundreds and thousands of solutions. All you need to do is to pick the one that suits you the most.
Best restaurant management Tips and tricks are available in abundance. Rely on answers from authoritative websites and hospitality leaders only. It is important to stay away from the fluff.
Complaint Management and Guest Feedback is Crucial
Here is a rock-solid restaurant management resource that might help you handle guest complaint better if you are running a food service establishment. This is valid for guests from the post Covid era. The post pandemic era has certainly added to the challenges of the restaurant businesses.
And, these tip comes from the National Restaurant Association that helps over 500,000 restaurant businesses from across the globe.
Mentioning a few crucial points here:
- Always Stay neutral in any dispute. Don’t take anything personally.
- Always be clear of your company policies and try to stick to them
- Government mandates like masks should be taken care of. Understand the difference between rules and advisories.
- Listening to customer attentively is crucial
- Focus on Non verbal Cues
- Stay calm and composed
- Try to Resolve the confrontation before it starts
Finally, it wouldn’t be a bad idea to grab a cup of coffee and then go through a few articles from the National Restaurant Association to learn the art of managing overall restaurant operations and also of handling guest complaints.
