Employee training programs have a lot to offer to the employee as well as the people who want to join the organisation. Employee training conducted in the hospitality industry teaches the employee how to work in the environment, what the company is all about and the skill sets involved.
It has been proved by many surveys that organisations that invest on the employee training gets competitive advantage over time.
This is because training’s main purpose is to make the hospitality employee realise how can he or she be beneficial to the company he or she is working for.
Employee trainings are also a great start to employee engagement and networking. This is crucial to the success of hotels and hospitality organisations as the hospitality industry has high staff turnover.
The employee learns leadership qualities, project management and much more to become a successful hotelier.
In this article, the focus will be on every aspect of employee training within the hospitality industry, its benefits, ways to do the training etc.
1. Advantages of Training for Employees
There are several advantages of the Employee training.
That is why the hospitality organisations must pay special attention to the training of the employees.
The Corporate employee training, first of all, tells the employee about the organisation.
This is called orientation.
Employee training includes training of communication, an employee learns how to communicate inside and outside the hospitality organisation.
Another big advantage of Corporate learning for an employee is to learn time and project management.
Time management is all about introducing the hospitality professionals with completing the projects on time. Whether it is raising a requisition, cleaning of room or delivering food; time management is crucial.
Project management is a broader term and may include a bigger area of work that is time bound. It is also about assigning the right work to the right person at the right time.
Project management is also known as the backbone of the Corporate training programmes.
Employee training also help in improving the skills of employees and help them learn new hospitality skills. This helps the employee to quickly generate profits for the company by doing the work more efficiently and profitably.
Diversity of knowledge is also part of these training programmes. It means the employee should learn about the updated and modern tools in his field. Learning about new hospitality trends, upcoming technology and more get covered under this type of training. These help gain competitive advantages over competition.
2. Types of Employee Training Programs in the hospitality industry
In modern times, the new methods to improve the earning for the organisations have been highly in focus. That is why more and more hospitality organisations are focusing on the Corporate training of the employees. Corporate training makes sure that the employee should be able to generate a lot of profit for them. This looks like quite a sensible approach for sure.
There are various types of employee training programmes in the hospitality industry. Some of the key types are:
- Employee Orientation
- Employee Onboarding
- Team Training
- Diversity, Inclusion Training (Crucial in the hospitality industry)
- Food & Safety Training
- Leadership Training
- Sales training
- Compliance Training
- Technology training (Micros, Opera, Salesforce etc.)
And the list is endless. Training is crucial to keep employees engaged, to keep them working cohesively as a unit and to align them with the goals of the hospitality organisation.
The below image shows some of the most important types of employee training programmes in the corporate world.
Have a look!
3. Organising Corporate Training Programs
There are multiple ways to organise employee training programs in the hospitality industry.
- Classroom-based Training Program
- Virtual Instructor based Training Program
- Online Learning
- Blended Learning
And so on.
In the hospitality industry, chef based trainings need to be physical.
However, in the current technological and knowledge era the most popular form of employee training has been the blended programme. This involves both team training in person while delivering some parts in the form of online learning. This helps participants work in a team and also learn at their own pace individually.
Bootcamps are also extremely popular these days.
Here you go, Some of the details about the importance of employee training in the hospitality industry.
We have mentioned the advantages and types of employee training programmes. We encourage hospitality companies to incorporate multiple types of these training programmes to keep employees motivated and engaged.
Happy employees means better business. Yes, it’s that simple. Isn’t it!!