Hotel management is sort of a combination of art and science. To do it properly and efficiently, it requires years of experience, as well as excellent organisational and management skills. Here we present 10 useful management tips for hotel managers.
Additionally, good hotel managers are also good leaders; they must find ways to manage their employees as well as all the customer complaints and reviews.
From an understanding of the customer to be able to think quickly on your feet, a hotel manager has a lot of make or break moments almost every day.
A Hotel manager needs to address issues with a smile on. Treating team members as an internal customer is something that has been embraced by the hospitality industry managers with a big heart.
Service holds the key to success in the hospitality industry.
If you are a manager or are aspiring to be one, check the listing below for useful tips. One of our other posts also covers 5 tips to become a great hotelier. Let’s get on with this list of useful tips now.
- Your Team is Everything
Think of a Hotel experience.
A guest’s overall experience is determined by various things and various people.
Starting from Valet and Bellhops to Front office and housekeeping. From Food & Beverage staff to Chefs and Spa and Pool instructors.
The experience actually starts from reservation itself. Thus having a well-coordinated and integrated team is a must for success in the hospitality industry.
As a hotel manager, the team that you build will largely determine your level of success or failure.
Forming a good team that you can depend on and one that has all the right skills and experience is of the utmost importance.
Good Team can help hotel managers in ensuring a coherent workplace. Good team building ensured a decreased attrition rate and helps hotel organisations retain the best hospitality talent. Plus there are other benefits accompanied like the ones mentioned below:
- Conflict Management
- Better Communication
- The collaborative culture of Growth & inclusiveness
- Happier people and healthier workplace environment
and many more similar benefits.
A few crucial points mentioned in the article by Berkeley about kept pointers for managers to build a team for success.
2. Strive to improve- Always
This again is a key hotel management tip. It is rather an important life and career management tip which is not limited to the hospitality industry.
Even if you have been in the hospitality industry for years, there is always something new to learn.
Check out the fresh trends in the industry.
New technology, training methods, efficiency-enhancing skills and the list continues.
There is a lot to learn. You might complain about time and money involved in skill enhancement but it’s an effort well worth given the long time returns that it has to offer.
You should always be on the lookout for opportunities that can enable you to advance your skills and knowledge.
If you need the motivation to learn then remember this famous quote from Martin Luther King Jr.
3. The customer is the King
Yes, you have heard that before. But, it is important to reiterate this point. This is one of the most popular and probably the most important from all the hotel management tips for the hospitality managers.
At times dealing with customers become a routine and it is then when you start losing the advantage or the passion in dealing with customers.
The hospitality industry is all about customers.
The way that you treat your customers’ matters; even the way that you speak about them behind closed doors can impact the way you do your job.
Therefore, always try to be friendly and approachable to improve customer experience.
It’s not about satisfying customer needs but the competition of today pushes hotel managers to strive to delight their customers.
Check out the video below that might help your team in a better way to improve customer experience.
One of our other extremely popular articles cover 9 customer service tips for the hospitality organisations that can help you win customers for a lifetime. Use them to build a rapport with customers and clients.
4. Always be Prepared for Emergencies
As a hotel manager, it is your job to always be prepared for impending emergencies.
Not only does this make you a great manager, but it also makes you a great boss. Leading from the front helps you command the respect of the team.
Anticipating issues and emergencies give you a clear edge in handling stressful situations and getting away with a none or minimal loss of business.
Having a ready Emergency Response plan is a step towards that preparedness.
Proactive Hotel Managers ensure that they are always ready for anything that comes their way. Preparedness holds the key to a perfect response to any threat.
5. Pick a Mentor
The Hospitality industry is a well-knit community. People are willing to help.
All you need to do is to reach out to the right people.
It is always advisable to have a mentor who can guide you and one that can share his or her experiences in the industry so that you can grow professionally and personally.
A mentor helps you enhance your career.
This is even more important if you have recently climbed up the ladders to become a hospitality manager.
The advantages of having a mentor are limitless.
You get introduced to several ideas and motivation to build an amazing career in the hospitality industry.
Choose a really good mentor who can help you even without being connected continuously.
6. Be an Innovator
This is one of the most important hotel management tips for managers in the hospitality industry.
It pays to be innovative at all times because when you are, your staff members and employees can emulate you, which results in a great working environment.
A lot of innovation within the hospitality industry has been initiated in some way by the managers and team members.
It is not necessary to be a radical innovator.
Being an incremental innovator is more useful as a manager.
Little innovation in processes and dealing with the team can make a big difference in your success and career trajectory.
7. Reward Good Behaviour
It is crucial to be a people person to be a good hotelier. Good behaviour must be appreciated and rewarded everywhere. This is not limited to the hotel industry.
Compassionate leadership is required for holistic success everywhere.
When your employees perform well, ensure that you praise them publicly and do it honestly. This will help to keep your employees motivated and it will create a positive work environment.
Check out these tips for Compassionate leadership in an article from entrepreneur.com.
8. Offer Training Opportunities
This again is one of the useful hotel management tips for managers in the hospitality industry.
You are only as good as your team. So, you need to train your team if you want yourself and your organisation to succeed.
Be sure to offer various training opportunities so that your employees can also advance in their careers. Create effective training materials so that you can set a solid foundation for success.
A lot of Top hotel chains now have in-house training opportunities to ensure that leaders and managers of the hotel industry have easy access to the courses for themselves and their team.
9. Give the Best Types of equipment to your team
Your employees will only be as effective as the quality of the equipment and the resources that you provide them.
Be sure that you don’t settle for anything less than the best.
This is crucial in the hospitality industry as almost every department of the hospitality industry are dependent on several types of equipment.
Better the equipment and the training to use them, better is the overall effectiveness.
10. Understand and Know your Competition
Cooperating instead of competing is crucial for success and better organisational growth.
Having a good knowledge of the industry helps but understanding the competition is even more important.
Visit your competitors to get a sense of how they run their operations.
Consider networking and making mutually beneficial business deals to foster growth.
Devise ways to win over competitors Hospitality organisation directly affecting your business.