The hospitality industry is becoming more and more competitive. The recent COVID-19 pandemic has given a big blow to the travel and hospitality industry. Lots of jobs are lost and new projects derailed. To remain relevant in the post-Covid era, hospitality professionals must retain a few top skills while acquiring new hospitality skills. In this article, we present some of these essential hospitality industry skills for a great career.
One of our earlier articles has already discussed some of the top hospitality qualities for professionals and in this post, we have tried to focus on key skills required for an amazing hospitality career. Let’s begin with the list
1. Customer Service Skills
This has always been the most important skill required for a top performer in the hospitality industry.
If you don’t have this innate skill, you don’t belong to the industry. The customer holds all keys to success for hospitality organisations. Thus understanding the needs of the customer and then delighting customers through impeccable service is one of the essential hospitality skills.
All the hospitality skills are in some ways related to providing impeccable customer service which leads towards the success of individuals and organisations of the hospitality world.
2. Communication (& Language) Skills
While hard skills like using utensils, specific degree, software training etc can be taught, it’s the soft hospitality skills that can give all professionals an edge in terms of having an excellent career.
Communicating with customers is the most important thing. However, before that, you need to impress your interviewers. Once you get in the team, your communication helps you build a great rapport with customers and teammates as well as managers and corporate clients.
We have explicitly mentioned language because language skill is a subset of communication skill. A multicultural crowd to cater to while working alongside a culturally diverse team has its own challenges. It’s the language skills that help hospitality professionals learn and adapt quickly in terms of establishing the right communication and connection. It is due to these reasons, The Balance Career has included communication skills on top of its image that mentions both hard and soft skills.
3. Sense of Humour and a Positive Attitude
A lot of hospitality industry sectors like the hotel industry requires team members to work extra hours. This is especially true of the hotels or hospitality companies which are extremely busy in peak season.
Thus a positive attitude and great sense of humour can be a life-saving hospitality skill in the cut-throat competition for that coveted promotion you might be looking for.
So keep smiling and stay positive to earn a few extra brownie points from your manager and customers.
4. Multi-tasking Capabilities
The hospitality industry might not always require you to follow set schedules. There would be times when the situation would require you to adapt and then multi-task.
You might need to switch work depending on the situation. People in the hotel industry and the food and beverage industry would already know this. Even for those employed in the aviation industry and on cruise ships can expect to have no two days alike.
Thus multi-tasking skills can be a game-changer for your career in terms of moving up the career ladder quickly.
5. Hospitality Professionals must be Emotionally intelligent
Emotional intelligence as one of the essential hospitality skills might surprise a few. But, this is just a word that combines traits like empathy and compassion with intelligence.
While managing workplace pressure might seem to take over the reins of your emotional control. A sudden outburst might spoil relations with the teammates, a customer or even with the manager. Understanding the situation and then reacting empathetically when someone else is involved is going to be a key skill for you in the hospitality industry.
So, try to be emotionally intelligent at work and you will see your management skills and customer relations developing at a rapid pace.
The below image by Institute of Entrepreneurship Development presents the best practices to be emotionally intelligent. Have a look.
6. Extroversion and Networking skills
Extroversion might be one of the essential skills of the hospitality industry that is being regularly contested by experts. With introversion connected to introspection, the term ambivert represents a more suitable skill in the current knowledge economy.
However, most of the hospitality industry professionals are extroverts and overlapping job roles and tough competition requires professionals to take the support of network to climb the career success ladder.
Thus extroversion and networking skills would continue to be a game-changer for you in terms of furthering your career towards a managerial role.
7. Active Listening Skills
It is one of the essential skills that are relevant to all industries and not only hospitality.
Inculcating this key quality can help you right from the interview stage to closing sales deal and almost everything in between.
Fewer complaints, better relationship and lesser anxiety are all associated with active listening. So, try to listen more and speak less. After all, we have two ears and just one mouth for a reason.
8. Savviness for Technology and Innovation
Coming years are all set to be ruled by technology. Artificial intelligence has become a household word. So, you can’t have an excellent career without being technology savvy.
Also, innovation is a key propellor towards success and competitive advantages for all hospitality companies. Technology innovation are already transforming the hospitality industry for a better tomorrow.
So, to be a part of the next-gen of hospitality, technology skills would keep you relevant in the fast-moving technology world.
Here we mentioned 8 key skills for the hospitality industry that would help your career immensely. Utilising these skills along with the hard skills earned through education and experience would help you come out with flying colours in your career.
The Covid-19 pandemic has put this industry in a tough situation and the industry is looking forward to entrepreneurs, innovators and top performers to bring back the hospitality industry to its glorious itself. Well, we have kept our fingers crossed.