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Almost every hotel and restaurant is on social media now, and almost as many treat it as an afterthought, a few rushed posts squeezed in between shifts. The gap between those two things is exactly where the opportunity sits. The properties that plan their social with a little intent win direct guests and build a…

If you work in the hospitality industry, you will know the importance of excellent customer service. Running a hotel requires hard work, dedication, and a commitment to ensuring guests are well catered for during their stay. Whether you’re managing a large chain of hotels, or you operate a more intimate property, here are 5 simple…