Hotel parking has flipped from an afterthought into a profit engine. CBRE data shows U.S. hotels grew parking revenue twenty-three percent from 2019 to 2023—four times faster than overall hotel revenue—and now keep more than sixty percent of every parking dollar as profit. Even during the 2022 rebound year, parking revenue per occupied room ran…
Your résumé’s first reviewer probably isn’t human. Most hospitality employers funnel every application through an applicant-tracking system (ATS) that scans for keywords and clean formatting. According to a May 2025 ResumeBuilder survey, 83 percent of companies expect to rely on AI for résumé screening. If the parser can’t read your file, a hiring manager never…
Writing the perfect job advert, particularly for a role within the hospitality industry, means setting the right expectations and drawing in the top talent and go-getters. If you’re looking for part-time seasonal workers, for example, not only does that need to be explicitly stated, but the framing of the entire job advert needs to be…
Have you ever wondered how to make your hospitality job letter shine? Many people send letters that sound the same and fail to stand out. A strong letter can help you catch attention and move closer to an interview. The way you write can show both skill and personality. If you want your words to…
Client retention stands as one of the most critical metrics for sustainable business growth. While acquiring new customers often receives significant attention, retaining existing clients proves far more cost-effective and profitable in the long run, and studies consistently show that if you boost customer retention rates by just 5%, you can increase profits by 25%…
Artificial Intelligence (AI) and Machine Learning (ML) have rapidly advanced from experimental technologies to vital tools in modern business strategy. As companies continue to digitise operations and embrace data-driven decision-making, AI and ML are playing increasingly central roles in enabling growth, efficiency, and innovation. Their evolution is not merely technical; it is reshaping how businesses…
For over fifteen years now, I have been helping hotels across India and abroad find the right people. I have dealt with hundreds of leading hotel groups and thousands of candidates. If there is one thing I know, it is this: good people lose out every day because of careless CVs. You may be the…
Why do some CVs land interviews while others barely get a glance? In today’s competitive job market, a well-written CV can open doors, but it’s not just about listing qualifications. The difference often lies in how the information is presented and perceived. This is where psychology comes in. A winning CV taps into how recruiters…
When I worked in Switzerland and then in the UK in the early 2000s, there was no LinkedIn. If it had existed, I know breaking into international hotels would have been ten times smoother. Back then, it was all word of mouth, lobby chats, printed CVs, and hoping your application landed on the right desk….
In the high-touch world of hospitality, real change does not start from the top. It starts on the ground. From the bell desk to the banquet hall. You need to take care of all customer touch points. From housekeeping to kitchen. From the front office to the back of house. And in this dynamic space,…