Changes in travel choices brought on by pandemics are probably here to remain.
Hotel owners better utilize technology as guests return to resort hallways worldwide to offer enhanced safety and comfort.
Hotels are increasing automation to simplify and customize every element of traveling, from contactless choices to improving security and hygiene of venues to AI-powered concierges.
Some of the top trends in hospitality sector include Utilizing these modern technical advancements by hotel chains to customize the visitor experience will result in higher customer loyalty and personal branding.
The five significant trends the casino and hotel sector will experience as people move past the global epidemic and into the future are listed below.
1. Digital Casinos
The epidemic compelled traditional casino owners to accept sports gambling and internet gaming. Gambling may be a viable auxiliary revenue source for the business, as evidenced by the fact that certain casinos have noticed their online gaming income nearly doubled.
Everyday fantasy sports, digital sports, esports, VR activities, and conventional online gambling by using the BestCasinoPlay company website are predicted to continue growing in popularity in the coming years.
The acceptance of cryptocurrency by some internet gaming platforms, which allows for deposits, payments, and playing in various virtual currencies, has contributed to the changing gaming scene.
An essential advantage of cryptocurrencies for gaming is enhanced safety and anonymity, which lowers the danger of identity fraud and hacking.
Additionally, since they do not require a typical banking account to participate, younger, better tech-savvy gamers might be catered to and targeted by the gambling industry.
Today, crypto innovations are being created expressly for playing online games. However, they may also catch on in physical settings.
For example, the largest manufacturer of casino machines, International Game Technology, is investigating the use of cryptocurrencies to pay for live casinos, opening the door for other casinos to follow suit.
2. Electronic Front Desk
A notable AHLA poll found that 81% of hospitality visitors felt more at ease vacationing in establishments with stricter safety and sanitation procedures.
Traditionally, the front counter is the primary point of contact between hoteliers and visitors. Numerous activities may now be carried out contactless, thanks to mobile-driven communications.
For example, hotels may be able to create a simplified digital main desk with the help of AI-driven data.
With a cellphone, you may check in and out, request room service, request the concierge for suggestions, or inquire about the resort. Through contactless verification, visitors may obtain their bedroom key on their smartphone and get inside without speaking to anybody.
While being practical and secure for the consumer, this approach also eases the workload of the front desk employees by eliminating the requirement for manual check-ins. This may be advantageous for hotel owners who are experiencing a worker shortage.
Additionally, it removes the requirement to spend quality time switching vaults or critical passwords because of misplaced or damaged keys.
3. Personalization
Today’s visitors have come to demand being acknowledged as individuals as well as treated with respect.
Businesses are going above and beyond to personally welcome visitors, and platforms have enabled personalized e-marketing available to anyone, providing communications that are highly targeted and audience-specific.
The information offers visibility into past purchasing behaviors, allowing hotels to instantly personalize their offerings and promotions to deliver similar programs to prior visits. This goes well beyond merely adding the user’s name to letter pleasantries.
Big data is used by digital innovations like CRM & CEM for scaling one-to-one engagements between the visitor and the server. AI-driven chatbots have been shown to enhance customer support in the reservation process and while answering frequent queries.
Using frameworks to track and improve revenue, client relations, assets, outlets, and reputation has a growing impact on hotel administration. Not to forget the ever-increasing significance of gateway, which aims to link dissimilar systems, unified messaging, data modeling, consumer profiling, and so on.
4. Wearable Technology for Customers and Staff
Why not utilize wearables and activity trackers in the organization when many customers have used them for ages?
For example, wearable technology may be combined with concierge services to handle alerts, or activity trackers could be connected to the hotel gym.
Actual location data may also give visibility into critical information, like busy periods, which can assist inform staffing demands.
Wearable technology may potentially improve employee communication and customer service. For example, linked employees can give other workers or team experts instant tasks and contextual knowledge.
For instance, if there is a leakage, a waiter or waitress may notify the housekeeping team immediately, and the poolside manager could contact the catering and beverage crews to restock the area.
5. Accommodation for Solo Visitors
During meditation, many individuals have adopted the calming benefits of spending quality time alone and exploring the big, wide world without restrictions, engaging and forming relationships to the extent that suits them.
The borders between hotel personnel and customers are being dropped, homey-inspired interior design decisions have been made, and a relaxed atmosphere is being fostered to aid solitary visitors to feel more at home.
It promotes a sense of hotel culture and a lower pronounced barrier between visitors and residents.
Summing up
The same principle underlies all of present tech, be it imagery identification, voice-activated wearables, or artificial intelligence: a connected team provides superior assistance to your customers.
Without using digitally aware techniques, hospitality and casino operators that haven’t thought about or aren’t already implementing these advancements to fulfill the expectations of technology today’s consumers may find it tougher to compete. Therefore, moving forward and giving customers and staff more authority is essential.
