As a moving service provider or a logistics firm, you may find it hard to make your company more visible to your potential clients. Given the stiff competition in the market, you need to top your competitors to thrive and become successful.
However, running a relocation process can be a complicated process. The procedure can be a bit confusing for clients, thereby making it more difficult for your company to retain its client base. Luckily, there are plenty of ways that can help you do that.
Continue reading this article to learn about the seven tips for a logistics company to keep its client base safe.
- Ensure Proper Communication
Generally, taking care of your clients is crucial to the success of your moving business. In order to do this, you should properly communicate your relocation as much as possible. This means you should ensure communication across several channels at all times.
Moreover, proper communication can give your clients an assurance that they’re well taken care of throughout the process. With the help of technological advancements nowadays, you can utilize all means of communication, including email blasts, website banners, and social media banners to relay the details of their relocation.
Remember, the more you reach out to your clients, the more you can keep them secured with your services.
- Treat Your Priority Clients With The Most Respect
If you want your business to thrive in the moving industry for a long time, you should give your clients the utmost importance they deserve. This means treating your keystone clients with the most respect by notifying them personally about the move details and asking them if they need anything for their transition. Moreover, you can think about giving them giveaways at the end of the transaction.
All of these things can help you keep your client base safe. Just like most reliable moving companies NYC or wherever you’re located, you should know how to connect with the clients directly when possible. While this can be an extra effort for you, treating them with importance can go a long way in protecting what you’ve built for years, including the clients you have through the years.
- Offer Some Extra Items Aside From Your Logistics and relocation Services
You’ll surely win your clients love and loyalty by offering something more that can make them happy and feel satisfied. For example, you can offer great discounts if they hire you again for their next logistics order, give them gift cards to show your appreciation or even send them a happy birthday message.
If you manage to offer some additional services, you can make your clients feel more valued about doing business with you. As a result, you can protect your client base which is vital to your survival in the market filled with plenty of competitors.
- Always Be Available To Your Clients
When clients hire a logistics firm for any type of shipment or movement, they definitely want answers in the fastest time possible. Sometimes, unanswered phone calls and unentertained inquiries are some of the reasons why clients cancel their order and walk away to look for other service providers.
Hence, if you want to keep your client base safe and intact, you should always make your business available to them at all times. Typically, the best logistics and goods movement companies have their ways of ensuring all their client concerns and queries are accommodated promptly.
So, if you wish to be one of the most sought-after logistics service providers, you should stay on top of your emails and chat boxes so you can respond to their messages within half a day. When you return the inquiries in the fastest time possible, you’ll have a reduced risk of losing a single client for your business.
- Manage Your Clients’ Expectations
You can safeguard your company’s client base by properly managing your clients’ expectations. You need to make the whole process less stressful to them by teaching the what, why, and how of movement. In order to do this with kindness and patience, the following things should be considered:
- Know what your clients expect – It’s best if you can explain to your clients what they can expect when doing business with your company, including what is included and what’s not. But in addition, you should also spend time listening to their ideas so both of you can set realistic expectations.
- Talk to them about the timeline of the day – Sometimes, clients may underestimate the amount of time it’ll take to pack and relocate a whole home or deliver goods from manufacturers to retailers. So they expect the job to to be completed faster. Unfortunately, safe packaging and marking requires a lot of time and energy. As such, you should talk to them thoroughly about this matter to provide them with a good sense of what you should expect to make things much easier.
- Ask If You Can Assist Your Clients With Anything Else Aside From The Key order
There may be instances wherein your clients don’t know about your other services. Thus, if you want your business to be of great service for your move, don’t hesitate to ask if they need help in professional packing, temporary storage, and many more. That way, you’ll be able to take care of their needs properly and make them happier and more satisfied.
- Put Up A Great Customer Service Team
As a logistics company who will be working directly with clients, it’s essential that you have a good customer service team who can entertain them properly. They’ll be responsible for their concerns and make sure they get assisted throughout their move. Consequently, your clients will feel more appreciated since they know you’ll be there for assistance.
However, if you want to make the most out of your customer service, you should look for the following traits when hiring people for your team:
- Problem solving skills
When your people possess these traits, your company will be able to provide excellent service and customer service experience to your clients.
While the moving industry may seem to be filled with logistics and practicalities, it’s still a client-oriented business that needs to be taken seriously in order to grow and succeed. Therefore, if you want your company to keep its client base safe, follow the tips mentioned above.